Privacy Policy
Last updated July 2026
Who we are
This website is operated by Nuance Company Limited, Bangkok, Thailand. In this policy, "we" and "us" mean Nuance Company Limited.
Information we collect
We collect the information you choose to give us when you contact us, which is typically your name, email address, company or property name, and the content of your message. We do not require you to create an account, and we do not collect payment details through this website.
Our hosting provider keeps standard server logs, which may include IP addresses and browser information, for security and reliability purposes.
How we use your information
We use the information you provide to respond to your enquiry, to communicate with you about services you have asked about, and to meet our legal obligations. We do not sell or rent personal information, and we do not use it for automated decision making.
Sharing
We do not share your personal information with third parties except where it is necessary to provide a service you have requested, where we are required to do so by law, or with service providers who process information on our behalf under appropriate confidentiality obligations.
Cookies and analytics
This website does not set tracking or advertising cookies. Web fonts are served by Google Fonts, which receives your IP address in order to deliver them.
Retention
We keep correspondence for as long as needed for the purpose it was provided and to meet our legal and record keeping obligations, after which it is deleted.
Security
We take reasonable technical and organisational measures to protect personal information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your rights
Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct or delete it, or object to how we use it. To make a request, contact us at commercial@thenuanceconsulting.com. We handle personal data in accordance with Thailand's Personal Data Protection Act, and we honour equivalent rights where other data protection laws apply.
Changes
We may update this policy from time to time. The date above shows when it was last revised.
Contact
Nuance Company Limited, Bangkok, Thailand. commercial@thenuanceconsulting.com
Terms of Use
Last updated July 2026
Acceptance
By accessing this website you agree to these Terms of Use. If you do not agree, please do not use the site.
Scope
These terms govern your use of this website only. Any services provided by Nuance are governed by a separate written service agreement between Nuance and the client, which sets out scope, fees, duration and all other commercial terms. Nothing on this website forms part of that agreement, and nothing here constitutes an offer capable of acceptance.
Use of the site
You may use this website for lawful purposes and for your own information. You may not attempt to gain unauthorised access to the site, interfere with its operation, or use automated means to extract content at scale.
No advice
The content of this website, including articles published under Insights, is general information about hospitality commercial practice. It is not professional, legal, financial, tax or investment advice, it does not take account of your circumstances, and it should not be relied on as a substitute for advice specific to your property. Reading this website does not create a professional relationship between you and Nuance.
No warranty
This website is provided on an "as is" basis. We take care to keep it accurate and available, but we make no warranty that it will be error free, uninterrupted, or that the information on it is complete or current.
Limitation of liability
To the fullest extent permitted by law, Nuance is not liable for any loss or damage arising from your use of, or reliance on, this website, including any indirect or consequential loss. Nothing in these terms excludes liability that cannot be excluded by law.
Third-party links
This website links to third-party websites and platforms that we do not control. We are not responsible for their content, availability or practices, and a link does not imply endorsement.
Changes
We may change this website or these terms at any time. Continued use of the site after a change means you accept the revised terms.
Governing law
These terms are governed by the laws of the Kingdom of Thailand, and the courts of Thailand have exclusive jurisdiction.
Disclaimer
Last updated July 2026
Performance figures
Performance figures published on this website are taken from client reporting and are published with the client's permission. Each figure relates to a specific property over a specific period and reflects that property's own market, positioning, season and starting position.
Past performance does not indicate or guarantee future results. Commercial outcomes depend on market conditions, competitor activity, property condition, staffing, implementation and other factors, and no particular result is promised, projected or guaranteed. Figures shown are a selection of recent work and are not a complete record of all engagements.
Testimonials
Testimonials reflect the individual experience of the person quoted at the time given. They are not a guarantee of outcome and are not necessarily representative of what any other client will experience. Nuance provides no payment or other consideration in exchange for a testimonial.
General
Nothing on this website is an offer, forecast or promise of financial return.
Intellectual property
Last updated July 2026
Our content
© 2026 Nuance Company Limited. All rights reserved. The text, design, graphics, photography and articles on this website are owned by Nuance Company Limited or used with permission and are protected by copyright.
You may read this material and share links to it, and you may quote briefly with attribution. You may not republish, reproduce at length, adapt or resell it without our written permission.
Trademarks and third-party platforms
Product names, logos and trademarks appearing on this website are the property of their respective owners. They are used to describe the systems we work in and the environments our team has experience with.
Reference to a platform or brand does not imply partnership, sponsorship, certification, affiliation or endorsement in either direction, unless a partnership is expressly stated.
Images
Photography of client properties is published with the property owner's permission and remains the property of its owner.
Requests
For permissions, corrections or takedown requests, contact commercial@thenuanceconsulting.com.